Complaints policy Plunkett aims to provide a high standard of service to all who contact us for information and advice, and every stakeholder we work with including members, funders, partners, beneficiaries receiving our support, and the general public. However, occasionally things can go wrong, and when this happens, we want to put matters right as soon as we can. So we can do this, we welcome your feedback as to what went wrong. This will not only help us to improve our service, it also gives us the opportunity to explain and apologise to you. If you have a complaint, please let us know by letter or e-mail using the address below, and mark for the attention of the ‘Senior Management Team’. Our CEO and Senior Management Team will be informed of the complaint, and a Senior Management Team member will be appointed to investigate matters. All complaints will be acknowledged within two working days and you will be notified as to the Senior Member of staff who is dealing with it. We will try to resolve the problem as quickly and as fairly as possible, and a full and final response will be issued within 3 weeks from the date we receive your initial complaint. If we are unable to issue our full and final response within 3 weeks we will write to you to update you on the progress of your complaint and the expected resolution date, where possible. We are committed to ensuring that all complaints are addressed fairly. However, if you are still unhappy with the outcome of our full and final response, you may choose to ask for the matter to be referred to the Chair of Plunkett Foundation to review the case and make a final decision. Our address to send complaints to is Kathryn.Morrison@plunkett.co.uk or The Plunkett Foundation, The Quadrangle, Banbury Road, Woodstock, OX20 1LH.